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Citrix workspace app cannot connect to the serverHTML5 Error "Citrix Receiver cannot connect to the server" from external connection
Symptoms or Error The following error is displayed on on Citrix Workspace: "Cannot connect to server: please check network and try again". Refer to the Disclaimer at the end of this article before using Registry Editor. Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved.
Use Registry Editor at your own risk. Be sure to back up the registry before you edit it. Was this page helpful? Error : Citrix Receiver cannot connect to the server. Under Citrix Policy, go to Policy In the middle pane, under Policies, modify an existing policy or create a new policy for external connections.
WebSockets trusted origin server list This setting provides a comma-separated list of trusted origin servers, usually Receiver for Web, expressed as URLs. In the web socket connection request header, external device will send the request to the backend with a parameter called "Origin".
This parameter will contain the external URL. This is a security measure from the Citrix side. Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Please contact your administrator. If the client does not allow a connection because the version number is too low, the error message "Error number ICA Client Configuration Manager: The ICA Client version is too low to run using the installed configuration data.
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