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Why is my citrix workspace not working |
Why is my citrix workspace not working
Current Release. About this release. System requirements and compatibility. Install and Uninstall. Get started. Configuring Single sign-on. Domain pass-through access matrix. Secure communications. Storebrowse for Workspace. Citrix Workspace app Desktop Lock.
ICA settings reference. Aviso legal. Este texto foi traduzido automaticamente. Este artigo foi traduzido automaticamente. You can configure various types of authentication for your Citrix Workspace app, including domain pass-through single sign-on or SSON , smart card, and Kerberos pass-through.
When enabled, domain pass-through single sign-on caches your credentials, so that you can connect to other Citrix applications without having to sign in each time. Ensure that only software that is in accordance with your corporate policies runs on your device to mitigate the risk of credential compromise. When you log on to Citrix Workspace app, your credentials are passed through to StoreFront, along with the apps and desktops and Start menu settings.
After configuring single sign-on, you can log on to Citrix Workspace app and launch virtual apps and desktops sessions without having to retype your credentials.
You can configure single sign-on on both fresh installation or upgrade setup, using any of the following options:. The terms domain pass-through, single sign-on, and SSON might be used interchangeably in this document.
Single sign-on lets you authenticate to a domain and use Citrix Virtual Apps and Desktops and Citrix DaaS from the same domain without having to reauthenticate to each app or desktop. When you add a store using the Storebrowse utility, your credentials pass through the Citrix Gateway server, along with the apps and desktops enumerated for you, including your Start menu settings. After configuring single sign-on, you can add the store, enumerate your apps and desktops, and launch the required resources without having to type your credentials multiple times.
Depending on the Citrix Virtual Apps and Desktops deployment, single sign-on authentication can be configured on StoreFront using the Management Console. In the User Authentication pane, select Automatic logon with current user name and password. You can now log on to an existing store or configure a new store using Citrix Workspace app without entering user credentials.
You can configure single sign-on on workspace for web using the Group Policy Object administrative template. Verify that the single sign-on is enabled by launching the Task Manager and check if the ssonsvr.
Complete the following steps to configure Citrix Workspace app for pass-through authentication using Active Directory group policy. In this scenario, you can achieve the single sign-on authentication without using the enterprise software deployment tools, such as the Microsoft System Center Configuration Manager. It must be accessible by the target machines you install Citrix Workspace app on.
Edit the content to reflect the location and the version of CitrixWorkspaceApp. For more information on deploying the startup scripts, see the Active Directory section.
After adding the receiver. For more information about adding the template files, see Group Policy Object administrative template. Select the Local user name and password policy and set it to Enabled. Citrix Workspace app provides an option to disable the storing of authentication tokens on the local disk.
Starting with Version , Citrix Workspace app provides another option to disable the storing of authentication tokens on the local disk. Along with the existing GPO configuration, you can also disable the storing of authentication tokens on the local disk using the Global App Configuration Service.
For more information, see the Global App Configuration Service documentation. Configuration Checker lets you run a test to check if the single sign-on is configured properly. The test runs on different checkpoints of the single sign-on configuration and displays the configuration results. Click Configuration Checker. The Citrix Configuration Checker window appears. Configuration Checker does not include the checkpoint for the configuration of trust requests sent to the XML service on Citrix Virtual Apps and Desktops servers.
Citrix Workspace app allows you to do a beacon test using the Beacon checker that is available as part of the Configuration Checker utility. The Beacon test helps to confirm if the beacon ping. This diagnostic test helps to eliminate one of the many possible causes for slow resource enumeration, that is the beacon not being available.
Select the Beacon checker option from the list of Tests and click Run. Citrix Workspace app supports Kerberos for domain pass-through single sign-on or SSON authentication for deployments that use smart cards. When enabled, Kerberos authenticates without passwords for Citrix Workspace app. As a result, prevents Trojan horse-style attacks on the user device that try to gain access to passwords. Users can log on using any authentication method and access published resources, for example, a biometric authenticator such as a fingerprint reader.
Enable Kerberos to avoid an extran PIN prompt. To use Kerberos authentication with Citrix Workspace app, check if the Kerberos configuration conforms to the following. Using the Registry editor incorrectly might cause serious problems that can require you to reinstall the operating system. Use the Registry Editor at your own risk. Make sure you back up the registry before you edit it. Before continuing, see Secure your deployment section in the Citrix Virtual Apps and Desktops document.
This option installs the single sign-on component on the domain-joined computer, enabling your workspace to authenticate to StoreFront using IWA Kerberos.
If a security policy prevents you from enabling single sign-on on a device, configure Citrix Workspace app using Group Policy Object administrative template. When you configure the authentication service on the StoreFront server, select the Domain pass-through option.
That setting enables Integrated Windows Authentication. You do not need to select the Smart card option unless you also have non domain-joined clients connecting to StoreFront using smart cards. For more information about using smart cards with StoreFront, see Configure the authentication service in the StoreFront documentation.
Conditional Access is a tool used by Azure Active Directory to enforce organizational policies. Workspace administrators can configure and enforce Azure Active Directory conditional access policies for users authenticating to the Citrix Workspace app.
You can configure the following authentication mechanisms with the Citrix Workspace app. For the following authentication mechanisms to work as expected, the Windows machine running the Workspace app must have Microsoft Edge WebView2 Runtime version 99 or later installed. Pass-through authentication single sign-on - Pass-through authentication captures the smart card credentials when users log on to Citrix Workspace app.
Citrix Workspace app uses the captured credentials as follows:. Bimodal authentication - Bimodal authentication offers users a choice between using a smart card and typing the user name and password. For example, the logon certificate has expired. Dedicated stores must be set up per site to allow Bimodal authentication, using the DisableCtrlAltDel method set to False to allow smart cards.
Bimodal authentication requires StoreFront configuration. Using the Bimodal authentication, the StoreFront administrator can allow both user name and password and smart card authentication to the same store by selecting them in the StoreFront console. See StoreFront documentation.
Multiple certificates - Multiple certificates can be availed for a single smart card and if multiple smart cards are in use. When you insert a smart card in a card reader, the certificates are applicable to all applications running on the user device, including Citrix Workspace app. Client certificate authentication - Client certificate authentication requires Citrix Gateway and StoreFront configuration. Smart card-enabled applications - Smart card-enabled applications, such as Microsoft Outlook and Microsoft Office, allow users to digitally sign or encrypt documents available in virtual apps and desktops sessions.
Some configuration requires registry edits. Using the Registry editor incorrectly might cause problems that can require you to reinstall the operating system. To configure Citrix Workspace app for Windows, include the following command-line option during installation:. Single sign-on is another term for pass-through authentication. In the Registry editor, navigate to the following path and set the SSONCheckEnabled string to False if you have not installed the single sign-on component.
The key prevents the Citrix Workspace app authentication manager from checking for the single sign-on component and allows Citrix Workspace app to authenticate to StoreFront. To enable smart card authentication to StoreFront instead of Kerberos, install Citrix Workspace app for Windows with the following command-line options:. Enables credential caching and the use of pass-through domain-based authentication. If the user logs on to the endpoint with a different authentication method, for example, user name and password, the command line is:.
This type of authentication prevents capturing of the credentials at logon time and allows Citrix Workspace app to store the PIN during Citrix Workspace app login. By default, if multiple certificates are valid, Citrix Workspace app prompts the user to choose a certificate from the list. Instead, you can configure Citrix Workspace app to use the default certificate per the smart card provider or the certificate with the latest expiry date.
If there are no valid logon certificates, the user is notified, and given the option to use an alternate logon method if available. Prompt is the default. For SmartCardDefault or LatestExpiry , if multiple certificates meet the criteria, Citrix Workspace app prompts the user to choose a certificate. If your site or smart card has more stringent security requirements, such as to disallow caching the PIN per-process or per-session, you can configure Citrix Workspace app to use the CSP components to manage the PIN entry, including the prompt for a PIN.
A Citrix Virtual Apps session logs off when you remove the smart card.
Why is my citrix workspace not working
Enable Kerberos to avoid an extran PIN prompt. To use Kerberos authentication with Citrix Workspace app, check if the Kerberos configuration conforms to the following.
Using the Registry editor incorrectly might cause serious problems that can require you to reinstall the operating system. Use the Registry Editor at your own risk. Make sure you back up the registry before you edit it. Before continuing, see Secure your deployment section in the Citrix Virtual Apps and Desktops document. This option installs the single sign-on component on the domain-joined computer, enabling your workspace to authenticate to StoreFront using IWA Kerberos.
If a security policy prevents you from enabling single sign-on on a device, configure Citrix Workspace app using Group Policy Object administrative template.
When you configure the authentication service on the StoreFront server, select the Domain pass-through option. That setting enables Integrated Windows Authentication. You do not need to select the Smart card option unless you also have non domain-joined clients connecting to StoreFront using smart cards. For more information about using smart cards with StoreFront, see Configure the authentication service in the StoreFront documentation.
Conditional Access is a tool used by Azure Active Directory to enforce organizational policies. Workspace administrators can configure and enforce Azure Active Directory conditional access policies for users authenticating to the Citrix Workspace app. You can configure the following authentication mechanisms with the Citrix Workspace app.
For the following authentication mechanisms to work as expected, the Windows machine running the Workspace app must have Microsoft Edge WebView2 Runtime version 99 or later installed.
Pass-through authentication single sign-on - Pass-through authentication captures the smart card credentials when users log on to Citrix Workspace app. Citrix Workspace app uses the captured credentials as follows:. Bimodal authentication - Bimodal authentication offers users a choice between using a smart card and typing the user name and password. For example, the logon certificate has expired. Dedicated stores must be set up per site to allow Bimodal authentication, using the DisableCtrlAltDel method set to False to allow smart cards.
Bimodal authentication requires StoreFront configuration. Using the Bimodal authentication, the StoreFront administrator can allow both user name and password and smart card authentication to the same store by selecting them in the StoreFront console. See StoreFront documentation. Multiple certificates - Multiple certificates can be availed for a single smart card and if multiple smart cards are in use. When you insert a smart card in a card reader, the certificates are applicable to all applications running on the user device, including Citrix Workspace app.
Client certificate authentication - Client certificate authentication requires Citrix Gateway and StoreFront configuration. Smart card-enabled applications - Smart card-enabled applications, such as Microsoft Outlook and Microsoft Office, allow users to digitally sign or encrypt documents available in virtual apps and desktops sessions. Some configuration requires registry edits. Using the Registry editor incorrectly might cause problems that can require you to reinstall the operating system.
To configure Citrix Workspace app for Windows, include the following command-line option during installation:. Single sign-on is another term for pass-through authentication. In the Registry editor, navigate to the following path and set the SSONCheckEnabled string to False if you have not installed the single sign-on component. Maurice Lemmens 0 Members 2 posts. Posted February 27, Hi, I'm using citrix workspace to log-in to my company workspace from home. Please help me fix the problem.
Kind regards, Maurice Lemmens. Share this post Link to post. Recommended Posts. Mark this reply as best answer, if it answered your question. Upvote if you found this answer helpful or interesting.
Oh, by the way. The issue occurs with VDA Version and higher. After upgrading Citrix Receiver version 4. If you select Log Out when a session is running, the Sign Out prompt appears to confirm with the action. Pressing Cancel will cause an error. When you upgrade Citrix Receiver version 4. For example, the default store account always defaults to All Accounts.
With this change, setting the primary store account to a different store name remains even after exiting and restarting Citrix Workspace app. We recommend that users exit their stores rather than log off from their stores.
If users log off from stores using webview authentication, they might be prompted for authentication again because Internet Explorer cookies are cleared in such scenarios. By default, the fix is enabled cookies are stored. If you disable the fix, the cookies are not stored and are cleared during logoff.
On Azure Active Directory AD joined devices, when Citrix Workspace app attempts to access a store and then passes through endpoint logon credentials, users might not be authorized to log on. Also, there is no option to log on with a different user account. In certain scenarios, Citrix product license usage shown in Citrix Studio does not match license usage shown in the Citrix License Manager. With the vPrefer option enabled, App-V applications might start on a remote server rather than on a local server.
When you launch a published desktop through a native Citrix Workspace app for Windows, the native Citrix Workspace app automatically runs in the foreground within the desktop. The issue occurs when the Local App Access feature is enabled. The Selfservice. The issue occurs when you attempt to log off from a system running Windows 10 Version You configure Citrix Workspace app for Windows to connect to all store accounts when establishing a session. If you log off from Citrix Workspace app and log back on, the store account setting changes to one store account rather than defaulting to all accounts.
With the bidirectional content redirection policy enabled, attempts to redirect a URL from a client to a VDA might fail. In scenarios where proxy servers do not use port , Citrix Workspace app might fail to connect to published applications and desktops. The issue occurs because Citrix Workspace app for Windows might fail to use the proxy port and use the default port instead.
Citrix Workspace app for Windows might ignore proxy type settings. The issue occurs with non-English versions of the Microsoft Windows operating system. When the EnableFactoryReset registry setting is set to False , attempts to uninstall Citrix Workspace app might fail with this error message:. With Microsoft Teams in optimized mode, when you join a conference call, audio might become distorted. With the EchoCancellation policy enabled and audio quality set to medium, the wfica The issue occurs when an offending file is present somewhere in the executable folder path.
When you attempt to update Citrix Workspace app from Version to Version CU1 or , the update feature of Citrix Workspace app might not work on non-English language operating systems. With the registry editing tool disabled, registry keys from the previous installation might not be preserved after you perform an upgrade.
As a result, attempts to launch a desktop fail. Citrix Workspace app might display a script error on versions earlier than and a blank page on versions and later.
In a double-hop scenario, attempts to launch an application using the shortcut in the Start menu might fail. The consent submitted will only be used for data processing originating from this website. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Manage Settings Continue with Recommended Cookies. Citrix Workspace does not load or only very slowly despite internet connection?
Then find out here what you can do if Citrix Workspace cannot be loaded. It can be quite annoying when an app from the App Store cannot be loaded and thus updated.
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